In anticipation of a challenging morning commute and snow storm, we are doing a delayed opening at noon (12:00pm) on Wednesday, 1/17/18, at our Shattuck Street and East Worcester Street, Worcester locations (including staff from Emanuel Village and Forsberg Independent Living Program).
Empowering People. Strengthening Communities.
Know your rights

Client Rights

Client Rights and Responsibilities

As a person applying for and/or receiving services from Ascentria Care Alliance, or a guardian assisting someone who is applying for and/or receiving services, you have:
  1. The right to receive treatment with dignity and respect
  2. The right to be a well informed consumer
  3. The right to be offered quality services by professional staff
  4. The right to file a complaint if you feel your rights have been violated and/or a formal program policy, procedure or rule has been violated
                      CALL OUR CONFIDENTIAL HOTLINE: 866.671.9135 or complete the form below.  
Ascentria strives to uphold the highest standards of dignity and respect. If you have a question or concern about your rights as a client, family member or guardian, you can contact Ascentria via this form and your concerns will be addressed promptly and in the most discreet manner possible.