Donation FAQ

The donation form is not working properly for me. What should I do?

You may contact our Development professionals or mail a check payable to Ascentria Care Alliance. If mailing a check, please specify your designation in the memo line.

Is the website secure to process my credit card donation?

Absolutely, our donation forms are secure. To be sure that a website is secure, confirm that the URL includes “https” and look for a padlock symbol on your browser. You will see both on our donation page.

How can I donate?

  • Donate online using our secure form here.
  • Contact our Development professionals to have someone call you to make a donation by credit card over the phone.
  • Mail a check payable to Ascentria Care Alliance. If you’d like to designate your gift to a specific program, please write the program’s name in the memo line.

Did my donation go through?

Shortly after submitting your credit card donation, you should receive a confirmation email. If you do not receive an email within 24 hours, please contact our Development professionals.

I made a donation through the website but I made a mistake filling out the online form. Can you fix that for me?

Please contact our Development professionals with your request and we will do our best to process your gift accordingly.

Will my donation be acknowledged?

You will receive a gift acknowledgment letter through the US mail that will also serve as a tax receipt.

I chose to give to the “area of greatest need,” but what does that mean?

Giving to the “area of greatest need” means you are providing flexible funds for innovative direct service and social enterprise initiatives, ensuring that our clients have a path forward to success. If you would like to directly support a specific program, please designate it in the online drop-down menu, or by writing the program name on your check’s memo line.

Is my donation tax deductible?

Your gift, of any amount, is tax deductible to the fullest extent as allowed by law. For your reference, our EIN is 04-2436563.

How can I get my gift matched by my employer?

Many companies have programs that will match the amount you give Ascentria if you are an employee — this can make your donation go twice as far (or more!). Please request a matching gift form from your employer and submit it with your gift, or mail it to Ascentria after making your online gift. Please mail the form to: Ascentria Care Alliance, Attn: Development, 14 East Worcester Street, Suite 300, Worcester, MA 01604.

Why hasn’t my check been cashed yet?

Donations made by check will be deposited approximately 2-3 business days after we receive them in the mail. If you have any questions or concerns, please contact our Development professionals.

Have a question that wasn’t answered?

Contact our Development professionals and we will be happy to give you additional information.

Donation FAQ

Ascentria Care Alliance Development Office
14 East Worcester Street, Suite 300
Worcester, MA 01604
Phone: 774.243.3900
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