Welcome New Neighbors

Neighborhood Support Teams

To mobilize the generous, caring public into a network of support, Ascentria has partnered with local communities and organizations to engage volunteers throughout Massachusetts and New Hampshire. By organizing Neighborhood Support Teams (NSTs), each comprised of 20-30 volunteers that are overseen by an Ascentria resettlement navigator, together we are creating a sustainable community-based model of resettlement.

What Does a Neighborhood Support Team Do?

Neighborhood Support Teams (NSTs) work alongside Ascentria case managers to help refugee families and individuals access resources, recover and heal, and build self-sufficient lives here in the U.S. NSTs are formed when a community decides that they want to make the commitment to sponsor an individual or family by providing supports for up to one year.

Hear from Dave and Doreen Rinas About Being an NST

Because we are talking about a long-term relationship between the community and the resettled individuals and families, it is imperative that both parties are involved in the matching process. Community placements of refugees will take into account the resettled peoples’  interests, preferred location, and overall compatibility with the community.

For the first two months of a person’s arrival, NSTs can expect to spend approximately 40 hours per week as a team helping the person or family access resources, acclimate to their new community, and settle in their new homes.

Neighborhood support teams will be needed to help with the following tasks in the coming months and years as refugees rebuild their lives here in the U.S.: 

  • Helping locate and setup short and long-term housing
  • Welcoming and helping introduce new arrivals to the community
  • Assisting with education enrollment and support
  • Fundraising to ease financial burdens while people get settled
  • Assisting individuals in their search for employment
  • Helping people access and navigate the U.S. healthcare system
  • Helping locate additional resources and benefits
  • Coordinating with Ascentria case managers

Who You'll Be Helping

You will be helping families and individuals who fled conflict, discrimination, and political persecution rebuild their lives. 
All refugees who arrive in the United States undergo an intense vetting process through the federal government, a health screening, and receive mandatory vaccinations before being placed with a resettlement agency.

NSTs work directly with Ascentria to access resources and provide necessary support systems for refugees.

Each NST will need to raise approximately $8,000 – $12,000 per family depending on the area. At this time, donation matches are available, thanks to generous donors! 
Yes, all volunteers and Neighborhood Suport Team members are required to complete a background check. 

It’s a full time job, 40 hours a week, split between all of the members of your team.

Absolutely! We are hosting a free, virtual cultural training program for all volunteers and Neighborhood Support Team members. Training attendance is mandatory for those working with arrivals.
Yes, we always need volunteers for a variety of activities. Please complete this volunteer inquiry form and a member of our team will reach out to you about opportunities.

Contact Us

Get in touch with a member of our team to learn more about what’s involved in forming or joining a Neighborhood Support Team.

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